General Terms of Service

1.1These General Terms of Service (the “Terms”) govern all matters relating to the use of the lever.mn website owned by Leverage Education System LLC (“Lever”, “we”) and every service provided through it.

1.2Anyone who visits the website, creates an account or uses any service (the “User”, “you”) is deemed to have read, understood and accepted these Terms. If you do not accept these Terms, please stop using the website.

1.3Additional special terms apply to certain services:

1.4Where special terms conflict with these General Terms, the special terms for that service prevail.

•Website — the main website under the lever.mn domain name, together with its subdomains, subpages and the related digital platforms, systems, software and other digital tools.

•Services — online courses, in-person simulation exams, the free placement test, consultations, licensing services for organisations, and the other services and products set out in these Terms or offered to users through Lever’s digital platform.

•Content — all text, information, images, pictures, graphics, video, audio, learning materials, exercises, tests, questions, commentary, software, templates, designs and other works, materials and digital information uploaded, published, transmitted or made available on the Website and the platform.

•“User account” means the personal account created on the Website and the platform on the basis of the User’s registration details, which identifies and authenticates the User and gives access to the Services.

3.1Lever provides users with online and in-person courses, placement tests, simulation exams, exercises, learning materials, consultations and other related educational services covering English and mathematics from beginner to advanced level.

3.2Lever may change the composition, price, schedule and terms of its services, introduce new services and discontinue particular services.

4.1Some services require an account. The User must provide accurate and complete registration details.

4.2An account is personal; transferring, sharing or selling it is prohibited. The User must keep their username and password confidential and is responsible for everything done through the account.

4.3The User must notify Lever immediately upon becoming aware of any unauthorised use of the account.

4.4Lever may suspend or cancel an account that has breached these Terms, provided false information, or taken action that could endanger the system.

4.5A person under 18 may use the services with the consent of a parent or legal guardian.

5.1Lever may offer a free English placement test on its website.

5.2The Grammar, Reading and Listening parts of the test are marked automatically, and the Writing and Speaking parts are assessed by artificial-intelligence based tools. Answers in the Speaking part are recorded as audio, and by starting the test the User is deemed to consent to this.

5.4By taking the test the User consents to receiving course offers and advisory information from Lever. The User may opt out of such messages at any time.

6.1Lever collects, processes and protects the User’s personal data in accordance with the Law on the Protection of Personal Data and other applicable legislation.

6.2We may collect the following: name, email address, telephone number, payment transaction data (we do not store full card or account numbers), learning progress, test answers, and technical information about the device and browser.

6.3The data is used only to: provide the services, administer accounts, process payments, produce results, provide support, improve quality, meet obligations imposed by law, and — where consent has been given — send informational and promotional messages.

6.4Data is disclosed to third parties only: to payment and technology service providers (hosting, email, analytics, AI assessment services) to the extent necessary to perform the service; and where lawfully required by a competent authority.

6.5Some service providers may be located outside the territory of Mongolia, in which case data is transferred across borders. We take appropriate protective measures.

6.6The User has the right to access, correct and erase their personal data, to restrict its processing, and to withdraw consent given. Requests should be sent to levereducation@gmail.com.

6.7The Website uses cookies to improve its operation and to produce statistics. The User may restrict cookies through their browser settings, but some functions may then be limited.

6.8Data is retained for as long as needed to achieve its purpose, or for the period prescribed by law.

7.1All rights in the Website and the Content belong to Lever or its licensors and are protected by the Law on Copyright.

7.2The “Lever” name, logo and brand design are trade marks of Lever and may not be used without prior written permission.

7.3The right granted to the User is a limited right to view and use the Content for personal, non-commercial purposes. Copying, downloading, distributing, modifying, creating derivative works from, or commercially exploiting the Content is prohibited.

7.4Rights in content uploaded to the website by the User (comments, essays, recordings and the like) remain with the User. The User grants Lever a free, non-exclusive right to use that content for the purpose of providing the services and improving their quality.

8.1The User is prohibited from:

8.2Where a breach is found, Lever may restrict access, cancel the account, withhold refunds, claim its losses and report the matter to the competent authorities.

9.1The Website may contain links to third-party websites. Lever is not responsible for their content, privacy policies or operations.

9.2Payment transactions are carried out through licensed payment service providers, and that provider’s terms apply in addition.

10.1Where the User has given consent, Lever may send course information and promotions by email, SMS or messenger.

10.2The User may opt out at any time. Even after opting out, service notifications relating to purchases, the account and security will still be sent.

11.1The Website and the services are offered “as is”. Lever does not warrant that the website will operate continuously or without error.

11.4Lever is not liable for indirect loss, lost profit, loss of data or lost opportunity.

12.1A party is released from liability where performance becomes impossible because of circumstances beyond the parties’ control, such as natural disaster, quarantine for a highly infectious disease, war, civil disorder, a nationwide interruption of electricity or internet, or a decision of a competent state authority.

12.2The affected party shall notify the other party within a reasonable time.

13.1Lever may amend these Terms unilaterally.

13.2An amendment takes effect once it is published on the website and the “effective date” is updated. Registered Users will be notified by email of significant changes.

13.3Continuing to use the website after an amendment is deemed acceptance of the updated Terms.

14.1These Terms are governed by the laws of Mongolia.

14.2The parties shall seek to resolve disputes amicably and by mutual agreement. Complaints are received at levereducation@gmail.com and answered within 10 working days.

14.3Failing agreement, the dispute shall be resolved by the courts of Mongolia.

14.4If any provision of these Terms becomes invalid, that does not affect the validity of the remaining provisions.